What it Takes to be a CMO in the Age of AI

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CMO executive - superwoman

A Day in the Life of the B2B CMO

It’s Monday morning. The pipeline review runs longer than planned. By the time the CMO joins the product sync, there are already 26 unread messages on Slack - some asking for new content, others about the new launch, and for next month’s event budget approval. The team wants input on messaging. The CEO wants results.

Every day feels like a sprint. Marketing is expected to move mountains - faster, cheaper, better, and did I say cheaper. There’s constant pressure to show immediate results, not realizing that most marketing payoffs are long term. One moment it’s about being creative and bold; the next, it’s about being surgical with data. The job has always been a blend of art and analytics. Now it’s also about survival.

And yes, everyone has an opinion on what “good marketing” looks like. A tagline is obvious after it works. A campaign seems “breezy” in hindsight. The truth is - marketing has always been the function that has the most uncertainty. You do not create a “viral campaign”. Marketing sits between vision and revenue, requiring both strategy and flawless execution.

But lately, something is shifting.

The Changing Shape of GTM

The rise of AI pushed CMOs closer to systems design than campaign planning. Marketing is no longer just about storytelling or analytics, even though those are fundamental. It’s also about how fast your organization can sense, learn, and adapt to what’s happening in the market.

And marketers today are shaping the future of the function, stepping into new terrain of data, content, sales and partnerships and more. They form the connective thread: defining strategy, translating complex technology into customer value, listening to signals and responding in real time. 

Recent research underlines this shift. Gartner reports that 45 % of marketing-technology leaders say vendor-offered AI agents don’t meet expected business performance - showing that tools alone won’t cut it. Those numbers point clearly that technology creates potential, but it’s human insight and leadership that convert that potential into performance.

True 1:1 Personalization, Finally Within Reach

For years, we have heard about “personalization at scale.” But most efforts have fallen short. Sure, machine learning algorithms have worked well in the consumer space, personalizing recommendations and ads for different segments but B2B hasn’t kept up. Swapping company names in an email is not personalization. Agentic systems make real personalization possible by weaving together external intent signals, internal enterprise data, and live engagement context.

Imagine a nurture flow that adapts to a prospect’s next move.

  • A content path that changes after a live call or an event meet up.
  • A sequence that evolves with every signal, and is not locked due to a clunky marketing automation tool’s constraints 

Let’s unpack that. True 1:1 personalization demands an understanding of the buyer, the context, the real-time signal. That’s where your team’s experience comes in. You interpret what the data misses - the undiscussed objections, the internal pressure, the personal aspirations. And you guide the system to go beyond repeated outreach, you guide it to anticipate and engage.

For a marketing leader, the question becomes: do we need “tool”, or do we need to build a system that uses the team’s experience, the available data and customer feedback to learn and improve over time? Because while AI can ping a signal, in isolation it can’t (yet) decide if that signal maps to an actual buying situation. Your judgment can. And that judgment is what GTM organizations need to turn AI from performing at a junior analyst level that can spot patterns to a valuable team member that can decide which patterns matter.

Why This Matters for CMOs

AI is amplifying marketing teams, letting CMOs build systems that compound intelligence instead of adding manual steps.

The best leaders are re-engineering how GTM operates. They’re connecting signals from website, events, Slack, Gong, and CRM into one adaptive loop. They’re using these systems to align revenue, product, and marketing - both through weekly meetings and shared intelligence.

The goal is better alignment between marketing and sales, and a GTM engine that gets smarter every day.

A New Kind of CMO

The modern CMO is both a storyteller and a data scientist. They’re rethinking how growth happens, not executing the same playbook once again. They understand that real life experience and insight needs to be coupled with execution horsepower. 

The next generation of GTM will look like a hybrid work chart - agents and humans working side by side, complementing each other, highly adaptive, curious, and always learning.

CMOs are already leading this change, separating hype from real potential. They’re bold in rebuilding how B2B growth happens from the inside out, alongside the oldest force in marketing: the power of a good story. 

Bhavna Sachar

Bhavna Sachar

Most of my marketing insights come when I’m not trying, usually on my evening walks. After years in product marketing across B2B SaaS, including martech, CX, personalization, and agentic technologies, I’ve seen how complex go-to-market has become in practice. I write to make sense of that complexity, separating signal from noise, and to explore what actually helps GTM teams grow, align, and get smarter over time.